City of Cape Town

Drought management

Please note the below helpful links to assist with your specific water related queries:

Report

Water and Sanitation related complaints (Burst pipe, water outage, blocked drain, etc.)

  • Call centre: 0860 103 089 (option 2: water-related faults)
  • Email: water@capetown.gov.za
  • Online: Log a service request at www.capetown.gov.za/servicerequests (keep your ref number to track the complaint)
  • SMS: 31373 (max 160 characters)
  • Whatsapp: 063 407 3699

Faulty water management devices

  • Call centre: 0860 103 089 (option 2: water-related faults)
  • Email: water@capetown.gov.za
  • Online: Log a service request at www.capetown.gov.za/servicerequests (keep your ref number to track the complaint)
  • SMS: 31373 (max 160 characters)
  • Whatsapp: 063 407 3699

Water restriction violation

Water billing error

Apply

Water restrictions exemption

Water allocation increase

Submit

Business proposals or innovative ideas

Media

Media enquiries or interviews

More information on the drought crisis:

Tenders

Visit the Tender Portal for more information.

Other

Solid Waste Department

Electricity

Faults and enquiries